Terms & Conditions
Last updated: February 2026
1. Acceptance of Terms
By accessing or using the Monarch Connected website and services, you agree to be bound by these Terms and Conditions. If you do not agree with any part of these terms, you may not access the website or use our services.
2. Products and Services
Monarch Connected is an authorized reseller of Verkada security cameras, environmental sensors, access control systems, and related products. All product descriptions, pricing, and availability are subject to change without notice. We reserve the right to discontinue any product at any time.
3. Pricing and Payment
All prices are listed in US dollars (USD) and are subject to applicable taxes. Payment is processed securely through Stripe. By making a purchase, you represent that you are authorized to use the payment method provided. Monarch Connected reserves the right to refuse or cancel any order at our discretion.
4. Shipping and Delivery
Shipping times and costs vary based on the products ordered and the delivery location. Monarch Connected is not responsible for delays caused by shipping carriers. Risk of loss and title for items purchased pass to you upon delivery to the carrier.
5. Warranties
Product warranties are provided by the manufacturer (Verkada). Verkada cameras include a 10-year hardware warranty. Environmental sensors include a 5-year hardware warranty. Monarch Connected does not provide additional warranties beyond those offered by the manufacturer. Please refer to Verkada's warranty terms for detailed coverage information.
6. Returns and Refunds
Returns must be initiated within 30 days of delivery. Products must be in their original packaging and in new condition. A restocking fee may apply. Contact sales@monarchconnected.com or call (415) 326-3592 to initiate a return. Refunds will be processed to the original payment method within 10 business days of receiving the returned product.
7. Intellectual Property
All content on this website, including text, graphics, logos, images, and software, is the property of Monarch Connected or its content suppliers and is protected by United States and international copyright laws. Verkada and all Verkada product names are trademarks of Verkada Inc.
8. Limitation of Liability
Monarch Connected shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our website or products. Our total liability shall not exceed the amount paid by you for the specific product or service giving rise to the claim.
9. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law provisions. Any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in San Francisco County, California.
10. Contact Information
If you have any questions about these Terms and Conditions, please contact us:
Monarch Connected
16321 Main St, Suite 130-203
Chino, CA 91708
Phone: (415) 326-3592
Email: sales@monarchconnected.com