Intercom · Troubleshooting guide
Who should answer the intercom after hours?
Options for when the front desk is empty, so a visitor is never left ringing.
Monarch team
Draft · Oct 9, 2026 · 4 min read
Editorial review pending. This sample article demonstrates the design; verify model-specific instructions before use.
Decide who is responsible
Pick a named person or team for each time window. "Whoever sees it" means nobody does.
Set a fallback
If the first person does not pick up, the call should move on to someone else automatically.
Tell visitors what to expect
A small sign with a backup phone number covers the cases technology misses.
Join the conversation
Share what worked for you, or ask a follow-up. No account needed.
Site operations
Night staff missing calls on the app was our issue. The fallback step is the part we skipped.